Australian Embassy
The Philippines

Passports

 

Notice on attending appointments at the Australian Embassy

The Australian Embassy Manila continues to accept passport applications during the coronavirus pandemic.  We are open for passport applications at the Embassy from Mondays to Thursdays.

The Embassy will only allow entry to clients who’s name shows on the appointment made through our system.  Other members of the public attending with a person who has a booking should wait elsewhere while the appointment is completed.  People assisting a client with a booking may be allowed entry, subject to security procedures. Parent/s of child passport applications will be allowed to attend the appointment on behalf of the child applicant - children under 16 y/o are not required to attend the interview.

All attendees will be required to present ID, and are subject to checks to ensure the safety of our office and adherence to health protocols. Please wear appropriate protective wear when entering the Embassy (face masks are required). 

Please note the following important reminders:

1. Ensure you bring your Visa/Mastercard debit/credit card as we do not accept cash payments.

2. Ensure you bring all original documents as failure to do so will delay the processing of your passport application, especially for child passport (birth certificate, Australian citizenship certificate, parent's identification documents with current address as shown on application form, other requirements) and first-time adult passport applicants (identification documents, birth certificate, Australian citizenship certificate, other requirements). 

3. Print your completed passport application on A4 paper size.

4. Ensure your photos are high definition and printed on high-quality, glossy paper. Photos on matte paper are not acceptable. Photoshopped or enhanced photos will also not be accepted. Please visit this link for a guide to acceptable photos - https://www.passports.gov.au/getting-passport-how-it-works/photo-guidelines and bring it with you to a photo studio as a guide. Please remind the photographer that this is not for visa purposes but for a passport and the requirements are different. Failure to present an acceptable photo will delay processing of your passport application. Kindly request that your photo studio provide you with a file of your photos 600KB and up, in case you need to re-print your photos.

5. Ensure all dates are in Australian format dd/mm/yyyy. Check especially the format of the guarantor when s/he signs the form, if applicable.

6. Passport processing is a minimum of six weeks due to high volume of passport applications. Please do not make any travel plans until you receive your new passport.

Cancelling or rescheduling your appointment

You will be sent an email notifications through setmore.com each time an appointment is booked – it will contain an appointment cancellation/modification link and will appear as per below:

  • If you want to modify an appointment, click "Reschedule" and you will receive a message on a new tab allowing you to modify the appointment.
  • If you want to cancel an appointment, click "Cancel Appointment" and you will receive a message on a new tab asking you to confirm cancellation.

Please check your email's inbox and spam folders to access the notification. 

 

Methods to Receive Passport Upon Its Arrival at the Embassy:

Once your passport arrives at the Embassy, you will receive an email. If you wish to receive your passport -

1. Via courier to your postal address in the Philippines, please provide a JRS Express prepaid pouch/satchel which you may bring  to your appointment or send to: 

Consular Section
Australian Embassy
Level 23  Tower 2, RCBC Plaza 6819 Ayala Avenue
Makati City 1200, Metro Manila, The Philippines

For more information on JRS branches and services, please visit https://www.jrs-express.com/

2. Via collection at the embassy, wait for a second email notifying the time and date when you may collect your passport. Please bring your old passport if it was not physically cancelled at the time of your passport appointment/interview. For child passports and lodging parent is unable to collect, lodging parent should issue an authorisation letter to representative. Representative must bring valid ID of the lodging parent in addition to his/her valid ID and child's passport if not physically cancelled at the time of the passport appointment/interview.

Clients are able to collect passport only on a Friday (excluding Embassy public holiday).  You will be sent an email notification with instructions on how to collect the passport. This is due to current health protocols of the building and for safety of our staff.


Booking An Appointment: 

Book an appointment with The Australian Embassy in the Philippines using SetMore

Applications for Australian passports must be lodged in person (for full-validity passports). Children under 16 years do not need to attend interviews. You may book an appointment through the "Book Appointment" link above. Please note that schedules may be booked out in advance. 

To lodge two applications at the same time, select Two (2) Passport Applications (Family) or for three applications, select Three (3) Passport Applications (Family).


Processing Times:
If all requirements have been met and checks completed, a minimum of six (6) weeks to receive a passport. Further, allow an additional two to three (2-3) weeks if you wish to have your passports couriered.


Visiting Our Office

  • You must have an appointment to visit our office.  If you are unable to attend your interview appointment, please cancel your appointment online or notify us by sending an email to [email protected]
  • Please arrive 15 minutes before your appointment time.  We reserve the right to cancel your appointment if you are late.
     

Visas and Citizenship Enquiries

 

Frequently Asked Questions

My Australian passport is still current but has less than six months’ validity.  Can I still use it to enter Australia?

  • Yes, border authorties will admit you to Australia even with less than six months' validity on your Australian passport. However, you will have to check with you airline and/or the relevant immigration authorities if you are transiting through another country. Commercial airlines offer flights to depart the Philippines.  
  • For dual nationals, the Department of Home Affairs advises that Australian citizens should use their Australian passport to enter and leave Australia. For further information, you may visit their information page: Travelling as a dual citizen (homeaffairs.gov.au)
  • For further information in entering Australia, you may read our COVID-19 Updates page

Do I need to apply if I'm not planning to travel?

  • Passport applications are voluntary and you may opt to apply for one if you have travel plans.  Kindly allow a minimum of six (6) weeks to process your passport. Please do not make any travel plans until you receive your new passport.

What happens if my passport expires during this time?

  • There is no penalty for letting your passport expire.  Renewing a passport is a personal choice, but you may not be able to leave the Philippines without a valid passport.  If you do plan to travel or need a passport for another reason, we encourage you to read our "Quick Guides for applying a passport" for requirements and information.

What if I need to travel unexpectedly due to an emergency?

  • You may be eligible for an emergency passport, however, these passports are only valid for up to 12 months and don’t have a chip. Because of this, there are restrictions on using them in some countries. Check the visa requirements of any country you plan to enter or transit.
  • Emergency passports are issued if you have confirmed travel plans and cannot await the six weeks processing period (excluding courier timeframes), and will be assessed on a by-case basis. 
  • Individual/s with parental responsibility over minors seeking to apply for an emergency will be required to provide consent.
  • You may email [email protected] and explain your reasons in requiring an emergency passport.  Please ensure you provide your contact details.  We can generally issue an emergency passport within 2 working days (subject to approval). 

Having received an emergency passport, how do I apply for a full validity passport?

  • If you have been issued with a temporary or emergency passport, you must lodge a new passport application using the PC8 Application for an Australian Passport Overseas (not the renewal form) in person at our office.  Adults may lodge at any location worldwide.  For child applications, the application must be lodged at an office in the country where the child is physically located.

I was previously issued with a Limited Validity Passport (LVP) which will soon expire, how do I apply for a full validity passport?

  • If you have were previously issued with a temporary LVP,  you must lodge a new passport application using the PC8 Application for an Australian Passport Overseas (not the renewal form) in person at our office on, or before, the expiration of your LVP, to avail of gratis application. You will need to present all cardinal documents (eg: original birth certificate etc) in order to have the extra years placed on your passport. Should you fail to submit your application on, or before, the expiration of your LVP, additional fees may be payable. If you have any further queries regarding your LVP, please email us at [email protected].
  • For further requirements, processing times, photo guidelines, and other information, visit: Adult Passport - First Adult Passport / Limited-Validity Passport Upgrade / Replacing a Lost or Stolen Passport (embassy.gov.au)

 

Quick guides for applying a passport

 

Passport Application Process

 

Lost Passports

If your passport has been lost/stolen, please call the Consular Section on +632 7757 8100 or send an email to [email protected] 

 

Passport Fees

Commencing 1 January 2019, the Australian Embassy in Manila is no longer able to accept cash payment for its Notarial and Passports services.  Please ensure you bring a MasterCard or Visa card (including Visa Debit) or a manager’s cheque made payable to ''Australian Embassy Official'' for payment.  We do not accept personal cheques.  Payments are charged in Philippine pesos.

Please click the following link 'Passport Fees' for current fees.


PRIVACY POLICY

The Department of Foreign Affairs and Trade (DFAT) uses third-party software (Setmore) to manage the Australian Embassy's appointments.  Your personal information (including your name and contact details) will be collected by DFAT via Setmore to book your appointment and for related purposes.  By proceeding with this booking, you are consenting to the collection of this information by Setmore on DFAT’s behalf for these purposes.  If this information is not collected, DFAT’s ability to arrange your appointment will be limited.  Your personal information will be handled by Setmore in accordance with Setmore’s Privacy Policy, and by DFAT in accordance with DFAT’s Privacy Policy.

 

Consular Section Contact Details

Consular Section
Australian Embassy
Level 23  Tower 2, RCBC Plaza 6819 Ayala Avenue
Makati City 1200, Metro Manila, The Philippines

Telephone: +63 2 7757 8100
Facsimile: +63 2 7757 8344

Email: [email protected]

List of Embassy Holidays