Visas and citizenship

IMPORTANT NOTICES

CURRENT AUSTRALIAN TRAVEL RESTRICTIONS

The Australian Government has announced that only Australian citizens, residents and immediate family members can travel to Australia at this time.

All travellers arriving in Australia will be required to undertake a mandatory 14-day quarantine at designated facilities (for example, a hotel), in their port of arrival.​

Travel restrictions are subject to change.  Some exemptions are in place.  For all the latest information about Australia’s COVID-19 travel restrictions, including how to apply for an exemption, please visit: https://covid19.homeaffairs.gov.au/ 

Disruption of services

Some services relating to the visa application process may be impacted by COVID-19 and a range of services we rely on are increasingly unavailable.

This includes Australian Visa Application centres in Manila and Cebu which remain closed until further notice. Delays may also be experienced in relation to our panel physicians. 

While these services are unavailable or delayed, many applicants cannot meet visa application requirements. Applicants will be given additional time to complete checks and provide the requested information.

Pre-lodgement enquiries - Global Service Centre
If you wish to contact the global service centre regarding your pre-lodgment enquiry, please call +61 2 6196 0196, Monday to Friday 09:00am to 5:00pm (Manila local time). Callers can access Translating and Interpreting Service support. 

Unable to meet the Initial Entry Date
If you have a permanent or provisional family visa and you cannot travel to Australia before the specified initial entry date (first entry date) condition advised in your visa grant letter, lease use the online Travel Facilitation Letter Request Form found here.

If you are a Skilled Visa holder, please email [email protected] 

IMPACTED SERVICES

• The Australian Visa Application Centres  (VFS Global) in Manila and Cebu are closed until further notice.
• For any Onshore Partner visa related matters please contact [email protected]  
• For any Child visa related matters please contact [email protected] (From 1 April: Child Visa applications must be couriered directly to the Child and Other Family Processing Centre in Perth - please refer to: https://immi.homeaffairs.gov.au/visas/getting-a-visa/visa-listing/child-101#HowTo).
  • This does not apply to subclass 445 - Dependent Child Visa - these can still be sent to the Embassy until advised otherwise.

Visas and Citizenship	Information for applicants
Visitor	Lodging an online application
Students	Supporting documents you should provide
Temporary Work (Short Stay Specialist)	Fees and charges for Visas
Transit	After you apply
Family Migration	Visa Processing times
Returning Residents	Checking visa details and conditions
Citizenship	Working in Australia
If you are unsure which visa is right for you please use the Visa Finder.	Who can help with your application
Full listing of Australian visas can be found here.
Other useful information
Where can I check the status of my visa application (online applications only)
What  you need to know about visa scams
Where can I find information about travelling with minor children (where there is a non-travelling parent)
How do I update my  details (including passport)
How do I request a document from the Philippine Statistics Authority?
How do I withdraw my application
How do I provide Complaints, compliments and suggestions
What are the Locations of the Panel Physicians (the Philippines)
Where can I find information on Australia's Visa Application Centre - VFS Global
Where can I find information about booking an appointment for the Guidance and Counseling Program delivered by the Commission for Filipinos Overseas? Note: Completion of this program is a requirement under the Philippine Republic Act 10906 and 10364 for  fiancé(e)s, spouses and other partners of foreign nationals or of former Filipino citizens.