After You Apply for a Visa

Tracking the status of your visa

If you applied online you can check your status via your ImmiAccount

If you applied via VFS please contact VFS.

Sending and acknowledging additional documents

If you lodged your application online, you must upload any additional information to your ImmiAccount.  If documents are emailed to the Embassy rather than uploaded to ImmiAccount, it may result in delays in the processing of your application.  

NOTE: The Visa Office does not acknowledge receipt of additional documents. 

Decision on your application

The decision on your application will be communicated by email if you selected 'yes' to recieving electronic communications on your application. Otherwise this will be sent to you by courier at an additional cost.  

Forgot the details of your visa? Use VEVO

Visa Entitlement Verification Online or VEVO is a free online facility that allows visa holders and organisations to see details of current visa status. Organisations will only be able to see certain information relating to your status and entitlements.

Visa holders can access VEVO through the department’s website. See: VEVO for Visa Holders

If you do not know your reference number, you can request it from the Department. See: VEVO Request for Reference Number Form

Your Personal Information

The Visa Office is bound by strict privacy legislation which protects the confidentiality of the information you provide to us.  See: Privacy

Under law, we are only allowed to respond to enquiries made by the applicant or an authorised representative whom the applicant has formally authorised in writing through the completion of the relevant form. If you wish to be an authorised person, please complete:

For advice on how you can nominate someone to help you with your application. See: Who can help with your application.

Service Charters

The Home Affairs Service Charters set out the standards of service you can expect and  how you can help us to serve you better.