- About Us
- Visas and citizenship
- Travelling to Australia
- Services for Australians
- Doing business with Australia
- Study in Australia
- Australia-Philippines relationship
- Development cooperation
- Australia-Philippines Policy Forum
- Events & Organisations
- About Australia
- Travel advice
- Register with us
DIBP service standards
Service standards outline the level of performance we aspire to deliver and show what you can reasonably expect from us under normal circumstances. Actual processing times vary according to individual circumstances, such as where the applicant is living and any health conditions that may require testing or treatment.
It is strongly recommended you apply well in advance of your intended travel date (at least one month in advance is recommended) and that you do not make any irreversible travel arrangements until you have been granted your visa.
|Visa||DIBP Global Service Standard|
|Visitor Visa- Tourism Stream||1 month|
|Visitor Visa- Business Stream||1 month|
|Temporary Work (Short Stay Activity) Visa||1 month|
|Transit||3 working days|
|Medical Treatment||1 month|
Assessment Level exempt - 14 days (same as AL1)
Assessment Levels 3 & 4 - 90 days
|Other Sponsored Temporary Residents||3 months|
|New Zealand Citizen Family Relationship||3 months|
* Where a tourist visa applicant requires a medical examination, processing times may vary significantly and may take a minimum of six (6) weeks. For more information on circumstances requiring a medical examination, see: Health Requirements
** All student visa applicants are required to undertake a medical examination. Immigration health criteria is a public interest criteria that applies to student visa applications and this office will be unable to finalise a student application until it receives a finalised immigration health assessment. The requirement to undertake and finalise a medical examination may lead to processing times varying significantly and may take a minimum of six (6) weeks. For additional information, see: Health Requirements
|Visa||DIBP Global Service Standard|
|Partner Migration (subclass 300, 309, 100).||12 months (subclass 300, 309)
8 months (subclass 100)
|Other Family Migration
(subclass 114, 115, 116)
|Capped and queue, see link for more information|
(subclass 101, 102, 445, 117)
|Returning Residents||2 weeks|
|DIBP Global Service Standard|
|Citizenship by Descent||1 month, see: Processing Time Service Standards|
Additional Processing Information
To assist in the timely processing of applications, it highly advisable to refer to the relevant application checklist and submit as much of the identified information as possible when you lodge an application. In addition, any requests by the Visa Office for additional information may delay the timely processing of you application. Please note, however, applications can be decided based on the information submitted at time of lodgement.
The Visa and Immigration Office of the Australian Embassy in Manila generally processes applications in the order that they are received and every effort is made to decide applications within our processing standards.
For information regarding service standards, please visit the department's website: Processing Time Service Standards. Individual cases may be decided in longer or shorter periods than the service standard, depending on a range of factors, individual circumstances, the complexity of each case and the time taken by applicants to respond to requests by their case officers.
As of 10 August 2015, the Visa and Immigration Office is processing/assessing/allocating applications lodged within the period indicated below.
|Visa Sub-class Permanent Visa Category||Application Lodgement Dates*|
|Partner Visa Applications (309, 100, 300)||20 April 2015|
|Aged Dependant Relative (114)||30 December 2014|
|Remaining Relative (115)||7 May 2014|
|Career (116)||03 October 2014|
|Child (subclass 101, 102, 117, 445)||13 May 2015|
|Citizenship by Descent||3 July 2015|
*Please refer to the Acknowledgement Letter sent to you for information on when the application was received by this office. Applications are generally acknowledged by this office within seven (7) working days from date the application has been received.
If you have not received an Acknowledgement Letter for your application, it is likely that the application has not been received by this office.
How can I assist in the efficient processing of my application?
Persons who lodge a permanent (family) visa application who then apply for a temporary visa to travel to Australia should be aware that the processing of their permanent visa application will continue.
This means that such persons will be required to comply with any permanent visa application processing requests (or requests for additional information) during both during the time of processing of the temporary visa application, or, possible temporary visa grant period.
• Submit a complete application and include all supporting documents. This is the single most important factor in allowing us to make a quick decision.
• Provide an e-mail address. This enables us to communicate with you quickly and efficiently.
• It may speed up processing if we can communicate with a third party (such as the sponsor) directly regarding your visa application. However, the disclosure of information to anyone other than the applicant is governed by the Privacy Act - and certain information about the application can only be provided if you give written consent. If you wish us to communicate with a third party, you should provide your written consent for us to do so.
• Submit as much information as possible as identified on an application checklist when you lodge an application.
See: Contact Us