Frequently Asked Questions (FAQ) Page
Before applying for a Visa
1. How do I know which type of visa to apply for?
2. Where do I apply?
See: Where to apply
3. How much is the visa application charge (VAC) or fee?
See: Fees and Charges for visa charges if you are applying online
If you are applying via paper through VFS Global fees, contact VFS Global: VFS Global (Australian Visa Application Centre)
Applications submitted without a complete fee will be deemed invalid and returned to you.
4. How do I send/submit my visa application?
We encourage online applications. See: Where to apply
Applying by paper? Apply through VFS Global for an additional fee. See: VFS Global (Australian Visa Application Centre)
5. What are the requirements for applying for a visa and the documents you need to support my application?
The requirements vary depending on the type of visa you are applying for. See: Requirements for the different visa types processed in the Philippines.
Supporting documents will vary depending on your personal circumstances and the type of visa you are applying for.
For migration applications: your personal circumstances may require additional supporting documents. If additional documents will support a positive outcome, you will be asked to provide them after being assessed by your case officer. Your circumstances will not be assessed prior to submitting your application. Please ensure your application is as complete as possible to avoid any unnecessary delays or an undesired outcome.
For transit, visitor, student and temporary residence visas: your application will be assessed based on the information you provide. If you do not provide sufficient information to show you meet the relevant criteria, your visa application may be refused. Please ensure your application is as complete as possible.
For visa types that are submitted and assessed in Australia, please refer to the DIBP website for detailed information.
6. Do I need to submit my original passport with my application?
No. You only need to submit a copy of the main page (called the bio-page) of your passport. Australian visas are now label-free meaning that you do not require a visa stamp in your passport. During the processing of your application however, your case officer may request that you submit your original passport for verification purposes.
7. My passport has less than 6-months validity, can I still use this or should I apply for a new passport before I make an application?
Australian Migration Regulations do not prescribe a period within which the passport should be valid in order to travel to Australia. However, some airlines prescribe a “must be valid for at least 6 months” policy as many other countries require this. You should discuss this with your airline or travel agent.
It may be to your advantage however, to have a passport with a longer validity to avoid any inconveniences in the event of unforeseen circumstances.
After you submit your visa application with DIBP
8. How do I know you have received my application and who my case officer is?
If you provide your e-mail address when submitting your application and authorise us to use it in your application form, an acknowledgement of your application can be made easier. If you provide your e-mail address when you submit a visitor visa application with our service delivery partner, an email acknowledgement of your application will be sent when we receive the application.
If you do not provide a valid e-mail address when applying for a Visitor Visa application however, no acknowledgment will be sent.
If you have provided an invalid email address, an acknowledgement letter will be sent to you via postal mail. This would include Form 929 which you need to complete and return to us to notify us of your correct email address and other contact details.
9. How long does it take for my visa to be processed?
See: Visa Processing times. The service standards are indicative only and individual applications can be decided shorter or longer than our average processing times depending on the circumstances of the application.
Applicants are encouraged to submit complete applications which provide all necessary requirements at the time of submission, as this helps to avoid delays in processing. Delays can be further reduced by ensuring you respond in a timely manner to requests for additional documentation, police clearance certificates, original copies of documents, or completed medical assessments.
You must not make flight bookings/reservations until such time that you have a decision on your visa or citizenship application. Applications will not be expedited on the basis of a pre-booked flight itinerary.
10. Where can I take my medical examination? Can I use a different doctor to certify that I am fit to travel?
If a medical and/or x-ray examination is required, we will notify you after your application is lodged with the Manila Visa Office and issue a Health Assessment (HAP) letter. You will then need to make arrangements to attend an approved immigration panel doctor.
You will need to arrange an appointment with a panel doctor of your choice - see list of panel physicians in Philippines:
Please ensure that you take the following with you to the examination:
• Health ID number provided by our office
• A copy of the details page of your passport
You should be aware of what type of visa you are applying for, as the panel doctor will need this information in order to complete the health examination forms.
Most clear medical results have a validity of 12 months, so you may also wish to take this into consideration as a visa may only be granted while any required medical assessments are valid. Health clearances may sometimes expire during the processing of an application. If health clearance expires prior to decision, it is the responsibility of the applicant to undertake another examination and pay associated costs.
If you were required to undertake further medical examinations or referred to a specialist, you will be required to provide the letter issued by our office indicating what further examination must be taken.
The Manila Visa Office has no liability or responsibility for the costs of medical examinations, even if the application is refused on other requirements after meeting the health requirement.
11. Should I get certified copies of my documents? Where can I have my copies of original documents certified?
Our checklists indicate whether the documents must be certified or not.
For documents certified in the Philippines – have it certified by a Notary Public.
For documents certified in Australia – have it certified by a Justice of the Peace, Commissioner for Declarations or by a person before whom a statutory declaration may be made.
12. My case officer requires further evidence and documents from me, how do I submit them to the Manila Visa Office?
If you lodged your application online, the additional information should be uploaded through your ImmiAccount.
For paper applications, additional supporting documents can be submitted through the Australian Visa Application Centre. See: How do I send/submit/submit my application?
Due to the large volume of documents we handle, we do not acknowledge receipt of additional documents.
Your case officer reserves the right to request for the original documents to be submitted based on the assessment of the case or document.
Please note that we are unable to accept emails with a total file size larger than 5mb. Please upload these documents to ImmiAccount if you applied online or submit to VFS Global.
13. How will I find out the decision on my application?
Your case officer will notify you of the decision on your application.
If your application is successful, a Visa Grant Notice will be sent to you. You are strongly advised to bring the Visa Grant Notice with you when you depart for Australia.
If your application was refused, a Decision Record will be provided and any avenues for appeal if applicable. This would also detail the reason for the decision and what legislative requirement you failed to meet.
Decisions will be sent to you in the method you indicate in the application form. If you indicate you authorise e-mail contact and provide a valid e-mail address, we can quickly get your decision to you on the day it is made.
If you do not provide an e-mail address, we will send your decision back to you via a courier at your expense to the address you authorise in your application. This may take between two days and two weeks, depending on the location of your authorised address in the Philippines or in Australia.
If you are using a Registered Migration Agent or an authorised recipient , your decision will be sent directly to them and will be sent in the method they indicated they authorise in the corresponding forms.
Original documents will be returned to you by courier at your expense.
After a decision on your application is made
14. I have received the decision on my application and I would like it to be reconsidered or reviewed, how do I apply for a reconsideration of the decision?
If your application was refused, the letter and/or Decision Record would include information whether the decision can be submitted for review by a tribunal. If the decision can be reviewed as authorised by Australian migration law, an application for review must be made with the relevant tribunal within the prescribed time period indicated in the decision letter or record. This should be submitted by the person eligible to apply for a review on the decision.
15. If the decision on my application cannot be reviewed, how soon can I re-apply?
There is no prescribed period within which you can re-apply, provided you are not covered by any application bar (or a prohibition for you to submit another application within a certain period). The decision record will indicate if you are covered by any application bar.
16. My visa is still valid but the passport has expired. I now have a new passport. Do I have to apply for a new visa or can I still use the one on my old passport?
Please ensure you complete and submit Form 929 – “Change of address and/or passport details”. Please either:
a) Scan the biodata page from your old and new passport, together with a scanned image of the visa label, and email scanned copy of Form 929 to firstname.lastname@example.org
b) Submit your old and new passport with completed Form 929 to our service delivery partner (with ample time before your intended travel) and your new passport will be returned with a new visa label if necessary.
It is not necessary for you to have a copy of your old valid visa label in your new passport, as long as Form 929 has been completed and submitted with evidence of your old and new passport. This allows us to update our electronic record and ensure airlines are aware that your new passport is valid for travel to Australia.