After You Apply for a Visa
Tracking the status of your visa
If you applied online you can check your status via your ImmiAccount
If you applied via VFS please contact VFS.
Sending and acknowledging additional documents
If you lodged your application online, you must upload additional information to your ImmiAccount. If documents are emailed to the Embassy rather than uploaded to ImmiAccount, it may result in delays in the processing of your application.
NOTE: The Visa Office does not acknowledge receipt of additional documents.
Decision on your application
The decision on your application will be communicated by email if you selected 'yes' to recieving electronic communications on your application. Otherwise this will be sent to you by courier at an additional cost.
Return of Documents
Where applications are lodged through the Australian Visa Application Centre, VFS Global, documents may be returned to VFS Global for collection or may be courierd back to the applicant for an additional fee.
Forgot the details of your visa? Use VEVO
Visa Entitlement Verification Online or VEVO is a free online facility that allows visa holders and organisations to see details of current visa status. Organisations will only be able to see certain information relating to your status and entitlements.
Visa holders can access VEVO through the department’s website. See: VEVO for Visa Holders
If you do not know your reference number, you can request it from DIBP. See: VEVO Request for Reference Number Form
If you have a query about using VEVO, you can call the DIBP on +61 1800 400 070 during Australian business hours or complete the VEVO enquiry form. See: VEVO enquiry form
Your Personal Information
The Visa Office is bound by strict privacy legislation which protects the confidentiality of the information you provide to us. See: Privacy
Under law, we are only allowed to respond to enquiries made by the applicant or an authorised representative whom the applicant has formally authorised in writing through the completion of the relevant form. If you wish to be an authorised person, please complete:
For Registered Migration Agents form 956
For all other Authorised Recipients form 956A
The DIBP Client Service Charter sets out the standard of service you can expect and how you can help us to serve you better.